{"id":19394,"date":"2026-06-02T14:55:46","date_gmt":"2026-06-02T12:55:46","guid":{"rendered":"https:\/\/www.ingentis.com\/?post_type=customer-story&p=19394"},"modified":"2026-06-17T11:29:04","modified_gmt":"2026-06-17T09:29:04","slug":"lumen","status":"publish","type":"customer-story","link":"https:\/\/www.ingentis.com\/en\/customers\/lumen\/","title":{"rendered":"Lumen"},"content":{"rendered":"

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Lumen Technologies:
\nScaling Reorganizations<\/strong> with Structure, Visibility, and Speed<\/h1><\/div>

Lumen is evolving from a traditional telecommunications company into a digital network services provider. That shift requires constant organizational change, making reorgs a critical and ongoing part of how the business operates.<\/p>

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Big Wins for Lumen<\/h2><\/div><\/div>[\/vc_column][\/vc_row][vc_row row_padding=”custom”][vc_column width=”1\/2″ col_sticky=”” offset=”vc_col-md-offset-1 vc_col-md-5″][vc_column_text]<\/p>\n
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  • Reorg speed went from weeks to days<\/strong><\/li>\n
  • Eliminated Excel as the system of record<\/strong><\/li>\n
  • Massive reduction in manual work<\/strong><\/li>\n<\/ul>\n

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    • Industry<\/strong>Technology & Communications<\/li>
    • Headquarters<\/strong>Monroe, Louisiana, USA<\/li>
    • Employees<\/strong>25,000+<\/li>
    • Solution<\/strong>Ingentis org.manager, integrated with SAP SuccessFactors<\/li><\/ ul><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section row_padding=”vpt-7 vpb-7″][vc_row row_padding=”custom”][vc_column col_sticky=”” offset=”vc_col-md-offset-1 vc_col-md-10″]
      You can\u2019t scale a reorg in an Excel spreadsheet.<\/div>
      Julie Harrison \/ \/<\/span>Lumen Technologies<\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section row_padding=”vpt-7 vpb-7″][vc_row row_padding=”custom”][vc_column width=”1\/4″ col_sticky=”” offset=”vc_col-lg-2 vc_col-sm-offset-1″]
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      The Challenge: Reorganizations That Didn\u2019t Scale<\/h2><\/div><\/div>[vc_column_text elem_margin_bottom=”vmb-5″]At Lumen, reorganizations\u00a0<\/span>weren\u2019t<\/span>\u00a0isolated events. They were happening continuously as the business evolved.<\/span><\/span> But the process\u00a0<\/span>wasn\u2019t<\/span>\u00a0built to support that level of change.<\/span><\/span> But the process\u00a0<\/span>wasn\u2019t<\/span>\u00a0built to support that level of change.<\/span><\/span>\u00a0<\/span><\/span><\/span>[\/vc_column_text]

      Previous Challenges<\/h3><\/div><\/div>
      • <\/strong>Reorgs were managed in Excel <\/li>
      • <\/strong>Processes were manual and time-intensive <\/li>
      • <\/strong>Approval workflows were inconsistent or missing <\/li>
      • <\/strong>Leadership lacked clear visibility into changes <\/li>
      • <\/strong>Teams were coordinating across spreadsheets and inboxes <\/li><\/ ul><\/div>[vc_column_text elem_margin_bottom=”vmb-5″]The result was slow execution, limited alignment, and uncertainty around downstream impact.<\/span><\/span>\u00a0<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section row_padding=”vpt-7 vpb-7″][vc_row row_padding=”custom”][vc_column width=”2\/3″ col_sticky=”” offset=”vc_col-lg-6 vc_col-md-7 vc_col-sm-offset-2″]

        The Goal: Move from Manual Processes to Structured Change<\/h2><\/div><\/div>[vc_column_text elem_margin_bottom=”vmb-5″]Lumen set out to move away from reactive, manual\u00a0reorg\u00a0processes toward something more structured and scalable.<\/span> They were looking for a solution that could:<\/span>\u00a0<\/span>[\/vc_column_text][vc_row_inner row_padding=””][vc_column_inner width=”5\/6″][vc_column_text elem_margin_bottom=”vmb-5″]<\/p>\n
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        • Integrate with SAP SuccessFactors\u00a0<\/span>\u00a0<\/span><\/li>\n<\/ul>\n
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          • Provide visibility into organizational structures beyond static org charts\u00a0<\/span>\u00a0<\/span><\/li>\n<\/ul>\n
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            • Support approval workflows\u00a0<\/span>\u00a0<\/span><\/li>\n<\/ul>\n
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              • Enable modeling and simulation of changes before execution\u00a0<\/span>\u00a0<\/span><\/li>\n<\/ul>\n
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                • Scale with continuous transformation\u00a0<\/span>\u00a0<\/span><\/li>\n<\/ul>\n

                  [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_column_text elem_margin_top=”vmt-5″ elem_margin_bottom=”vmb-5″]This\u00a0<\/span>wasn\u2019t<\/span>\u00a0about improving reporting. It was about making better\u00a0<\/span>decisions,<\/span>\u00a0faster.<\/span><\/span>\u00a0<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section row_padding=”vpt-7 vpb-7″][vc_row row_padding=”custom”][vc_column width=”1\/2″ col_sticky=”” offset=”vc_col-md-offset-1 vc_col-md-5″]

                  The Solution: Modeling Changes Before They Happen<\/h2><\/div><\/div>[vc_column_text elem_margin_bottom=”vmb-5″]With\u00a0Ingentis\u00a0org.manager, Lumen shifted from spreadsheets to a structured environment for managing reorganizations.<\/span> \u00a0<\/span>They are now able to:<\/span>[\/vc_column_text]
                  • Run simulations to model organizational changes <\/strong><\/li>
                  • Provide leadership with visibility into proposed changes <\/strong><\/li>
                  • Capture approvals within the process <\/strong><\/li>
                  • Understand potential downstream impacts before execution <\/strong><\/li><\/ ul><\/div>[vc_column_text elem_margin_bottom=”vmb-5″]This introduced a level of clarity and control that\u00a0<\/span>didn\u2019t<\/span>\u00a0exist in their\u00a0<\/span>previous<\/span>\u00a0approach.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row row_padding=”custom”][vc_column width=”2\/3″ col_sticky=”” offset=”vc_col-lg-6 vc_col-md-7 vc_col-sm-offset-2″]

                    The Approach: Deliberate Rollout and Continuous Testing<\/h2><\/div><\/div>[vc_row_inner row_padding=””][vc_column_inner width=”5\/6″][vc_column_text elem_margin_bottom=”vmb-10″]Lumen took a structured approach to implementation.<\/span>\u00a0<\/span><\/p>\n
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                    • Defined their current state before making changes\u00a0<\/span>\u00a0<\/span><\/li>\n<\/ul>\n
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                      • Tested extensively throughout implementation\u00a0<\/span>\u00a0<\/span><\/li>\n<\/ul>\n
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                        • Integrated data between SuccessFactors and\u00a0org.manager\u00a0<\/span>\u00a0<\/span><\/li>\n<\/ul>\n
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                          • Rolled out the solution in phases (starting in July 2025)\u00a0<\/span>\u00a0<\/span><\/li>\n<\/ul>\n

                            As emphasized during the session, continuous testing played a key role in ensuring success.\u00a0<\/span>\u00a0<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_section row_padding=”vpt-7 vpb-7″][vc_row row_padding=””][vc_column col_sticky=”” offset=”vc_col-md-offset-1 vc_col-md-10″]

                            We could model the changes, show leadership what would happen, and get approvals before anything went live.<\/div>
                            Julie Harrison \/ \/<\/span>Lumen Technologies<\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_row row_padding=”custom”][vc_column width=”2\/3″ col_sticky=”” offset=”vc_col-lg-6 vc_col-md-7 vc_col-sm-offset-2″]

                            The Results: Faster Execution, Better Alignment, More Confidence<\/h2><\/div><\/div>[vc_row_inner row_padding=””][vc_column_inner width=”5\/6″][vc_column_text elem_margin_bottom=”vmb-5″]Operational Impact<\/span><\/b>\u00a0<\/span><\/p>\n
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                            • Reduced time\u00a0required\u00a0to complete reorganizations (from weeks to days)\u00a0<\/span>\u00a0<\/span><\/li>\n<\/ul>\n
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                              • Decreased manual effort in managing reorg processes\u00a0<\/span>\u00a0<\/span><\/li>\n<\/ul>\n
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                                • Streamlined coordination across teams\u00a0<\/span>\u00a0<\/span><\/li>\n<\/ul>\n

                                  Strategic Impact<\/span><\/b>\u00a0<\/span><\/p>\n

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                                  • Improved visibility into organizational changes\u00a0<\/span>\u00a0<\/span><\/li>\n<\/ul>\n
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                                    • Leadership alignment before implementation\u00a0<\/span>\u00a0<\/span><\/li>\n<\/ul>\n
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                                      • Increased confidence in decision-making\u00a0<\/span>\u00a0<\/span><\/li>\n<\/ul>\n

                                        Cultural Impact<\/span><\/b>\u00a0<\/span><\/p>\n

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                                        • Shift from reactive execution to a more proactive, structured approach\u00a0<\/span>\u00a0<\/span><\/li>\n
                                        • Greater ownership across HR and business stakeholders\u00a0<\/span>\u00a0<\/span><\/li>\n<\/ul>\n
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                                          • <\/li>\n<\/ul>\n

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                                            Key Takeaway<\/p><\/div><\/div>[vc_column_text]<\/p>\n

                                            Reorganizations at Lumen\u00a0didn\u2019t\u00a0slow down. The way they manage them changed.<\/span>\u00a0<\/span><\/p>\n

                                            By moving away from spreadsheets and introducing structured modeling, visibility, and governance, Lumen created a more scalable way to support continuous transformation.<\/span><\/p>\n

                                            [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

                                            [vc_section][vc_row row_padding=””][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section row_padding=”vpt-7 vpb-7″][vc_row row_padding=”custom” row_padding_bottom=”vpb-3″][vc_column col_sticky=”” offset=”vc_col-md-offset-1 vc_col-md-8″][\/vc_column][\/vc_row][vc_row row_padding=”custom”][vc_column width=”1\/2″ col_sticky=”” offset=”vc_col-md-offset-1 vc_col-md-5″][vc_column_text] Reorg speed \u2026<\/p>\n","protected":false},"featured_media":20007,"menu_order":0,"template":"","meta":{"_acf_changed":false},"class_list":["post-19394","customer-story","type-customer-story","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.ingentis.com\/en\/wp-json\/wp\/v2\/customer-story\/19394","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ingentis.com\/en\/wp-json\/wp\/v2\/customer-story"}],"about":[{"href":"https:\/\/www.ingentis.com\/en\/wp-json\/wp\/v2\/types\/customer-story"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ingentis.com\/en\/wp-json\/wp\/v2\/media\/20007"}],"wp:attachment":[{"href":"https:\/\/www.ingentis.com\/en\/wp-json\/wp\/v2\/media?parent=19394"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}