{"id":5459,"date":"2025-03-10T11:50:34","date_gmt":"2025-03-10T11:50:34","guid":{"rendered":"https:\/\/www.ingentis.com\/customers\/customer-success\/"},"modified":"2025-05-02T10:07:49","modified_gmt":"2025-05-02T10:07:49","slug":"customer-success","status":"publish","type":"page","link":"https:\/\/www.ingentis.com\/en\/customers\/customer-success\/","title":{"rendered":"Customer Success"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row row_padding=&#8221;&#8221;][vc_column]<div class=\" vmb-3  wpb_content_element\" ><div class=\"hero hero--b hero--left\"><div class=\"hero__content\"><div class=\"hero__title\"><p class=\"skyline hero__skyline\">Excellence in Customer Care<\/p> <h1>How We Drive Lasting <strong>Customer Success<\/strong><\/h1><\/div><p class=\"hero__text hero__text--person-graphic\">We support you far beyond implementation: our customer success team provides you with experienced experts to ensure the long-term success of your solution. Personally, proactively and in partnership - for maximum added value from your Ingentis software. <\/p><div class=\"btn__wrapper \"><\/div><\/div><div class=\"hero__image hero__image--person-graphic\"><img decoding=\"async\" src=\"https:\/\/www.ingentis.com\/wp-content\/uploads\/Ingentis_Header_10-1.png\" srcset=\"https:\/\/www.ingentis.com\/wp-content\/uploads\/Ingentis_Header_10-1.png 1025w, https:\/\/www.ingentis.com\/wp-content\/uploads\/Ingentis_Header_10-1-300x281.png 300w, https:\/\/www.ingentis.com\/wp-content\/uploads\/Ingentis_Header_10-1-768x719.png 768w\" alt=\"\" \/><\/div><div class=\"hero__bg\"><svg width=\"1000\" height=\"1000\" viewBox=\"0 0 1000 1000\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"> <g clip-path=\"url(#clip0_741_969)\"> <rect width=\"1000\" height=\"1000\" transform=\"translate(0.00195312)\" \/> <circle cx=\"225.419\" cy=\"451.602\" r=\"109.986\" transform=\"rotate(-15 225.419 451.602)\" fill=\"#F9FFB2\" stroke=\"#F9FFB2\" stroke-width=\"2.40531\"\/> <circle cx=\"538.027\" cy=\"395.555\" r=\"109.986\" transform=\"rotate(-15 538.027 395.555)\" fill=\"#F9FFB2\" stroke=\"#F9FFB2\" stroke-width=\"2.40531\"\/> <circle cx=\"811.929\" cy=\"789.891\" r=\"109.986\" transform=\"rotate(-15 811.929 789.891)\" fill=\"#F9FFB2\" stroke=\"#F9FFB2\" stroke-width=\"2.40531\"\/> <circle cx=\"435.92\" cy=\"245.819\" r=\"109.986\" transform=\"rotate(-15 435.92 245.819)\" fill=\"#F9FFB2\" stroke=\"#F9FFB2\" stroke-width=\"2.40531\"\/> <line x1=\"226.622\" y1=\"449.519\" x2=\"813.131\" y2=\"787.809\" stroke=\"#F9FFB2\" stroke-width=\"4.81063\"\/> <line x1=\"809.948\" y1=\"791.252\" x2=\"533.832\" y2=\"388.653\" stroke=\"#F9FFB2\" stroke-width=\"4.81063\"\/> <\/g> <defs> <clipPath id=\"clip0_741_969\"> <rect width=\"1000\" height=\"1000\" transform=\"translate(0.00195312)\"\/> <\/clipPath> <\/defs> <\/svg><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section row_padding=&#8221;vpt-10 vpb-10&#8243;][vc_row row_padding=&#8221;&#8221;][vc_column width=&#8221;3\/4&#8243; col_sticky=&#8221;&#8221; offset=&#8221;vc_col-lg-4 vc_col-sm-offset-1&#8243;][vc_single_image image=&#8221;3070&#8243; img_size=&#8221;700&#215;800&#8243; image_rounded=&#8221;true&#8221;][\/vc_column][vc_column width=&#8221;1\/4&#8243; col_sticky=&#8221;&#8221; offset=&#8221;vc_col-lg-offset-1 vc_col-lg-5&#8243;]<div class=\"vmb-3 wpb_content_element\" ><div class=\"heading heading--h2\"><h2 class=\"heading   \" >The Triad for Your Success<\/h2><\/div><\/div><div class=\"vmb-3 wpb_content_element\" ><ul class=\"big-list big-list--arrow\"><li  data-aos-delay=\"0\"><strong>Customer Success<\/strong>Tailored consulting &amp; personalized support for maximum satisfaction.<\/li><li  data-aos-delay=\"100\"><strong>Consulting<\/strong>Strategic guidance for sustainable organizational development.<\/li><li  data-aos-delay=\"200\"><strong>Support<\/strong>Fast assistance and expert solutions whenever you need them.<\/li><\/ ul><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section row_padding=&#8221;vpt-10 vpb-10&#8243; row_bg_graphic=&#8221;bg&#8211;graphic bg&#8211;graphic&#8211;sunburst&#8221; row_bg_color=&#8221;bg&#8211;color&#8211;page&#8221;][vc_row row_padding=&#8221;&#8221;][vc_column col_sticky=&#8221;&#8221; offset=&#8221;vc_col-md-offset-1 vc_col-md-10&#8243;]<div class=\"wpb_content_element\" ><div class=\"wrapper-grid wrapper-grid--2\"><div class=\"wpb_content_element vmb-3 wpb_content_element\" ><div class=\"feature feature--a\"><h2 class=\"feature__heading h4 \">Individual Consulting and Customized Implementation<\/h2><div class=\"feature__content feature__content--no-icon\"><p>Every company has unique requirements\u2014which is why we provide customized consulting and seamless implementation. We analyze your needs, adapt Ingentis org.manager to your processes, and guide you through the rollout to ensure a smooth and successful integration.<\/p>\n<\/div><\/div><\/div><div class=\"wpb_content_element vmb-3 wpb_content_element\" ><div class=\"feature feature--a\"><h2 class=\"feature__heading h4 \">Training &amp; Workshops for Maximum Efficiency<\/h2><div class=\"feature__content feature__content--no-icon\"><p>To help your team unlock the full potential of Ingentis org.manager, we offer comprehensive training and workshops. Whether it&#8217;s foundational training or advanced expertise, we ensure your team is fully equipped for optimal software utilization.<\/p>\n<\/div><\/div><\/div><div class=\"wpb_content_element vmb-3 wpb_content_element\" ><div class=\"feature feature--a\"><h2 class=\"feature__heading h4 \">Technical Support for Seamless Operations<\/h2><div class=\"feature__content feature__content--no-icon\"><p>Our support team is always available to assist with questions or technical challenges. We ensure that Ingentis org.manager runs smoothly and that any issues are resolved quickly, so you can focus on your core business.<\/p>\n<\/div><\/div><\/div><div class=\"wpb_content_element vmb-3 wpb_content_element\" ><div class=\"feature feature--a\"><h2 class=\"feature__heading h4 \">Continuous Development for Long-Term Success<\/h2><div class=\"feature__content feature__content--no-icon\"><p>Our solutions grow with you! Regular updates and enhancements ensure that Ingentis org.manager continues to meet evolving business needs. Stay technologically ahead and secure your long-term success.<\/p>\n<\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section row_padding=&#8221;vpt-10 vpb-10&#8243;][vc_row row_padding=&#8221;custom&#8221; row_padding_bottom=&#8221;vpb-10&#8243;][vc_column width=&#8221;7\/12&#8243; col_sticky=&#8221;&#8221; offset=&#8221;vc_col-lg-offset-2 vc_col-lg-5 vc_col-md-6 vc_col-sm-offset-1&#8243;]<div class=\"vmb-3 wpb_content_element\" ><div class=\"heading heading--h2\"><h2 class=\"heading   \" >What Sets Us Apart<\/h2><\/div><\/div>[vc_column_text]<\/p>\n<ul class=\"icon-list icon-list--check\">\n<li><strong>Proactive Customer Support<br \/>\n<\/strong>We actively accompany you on your path to success<\/li>\n<li><strong>Long-Term Customer Relationships<br \/>\n<\/strong>Trust and continuity are our top priorities<\/li>\n<li><strong>Maximizing Potential<br \/>\n<\/strong>Helping you unlock the full strength of your organization<\/li>\n<li><strong>Sustainable Value Creation<br \/>\n<\/strong>Continuous optimizations for long-term success<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243; col_sticky=&#8221;&#8221; offset=&#8221;vc_col-lg-2 vc_col-sm-offset-1 vc_hidden-xs&#8221;]<div class=\"vmb-3 wpb_content_element\" ><div class=\"svg-image \"><svg width=\"245\" height=\"487\" viewBox=\"0 0 245 487\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M122.929 260.847C107.039 260.847 94.0176 247.813 94.0176 231.873L94.0176 28.9739C94.0176 13.0342 107.012 -3.05176e-05 122.929 -3.05176e-05C138.847 -3.05176e-05 151.841 13.0342 151.841 28.9739V231.873C151.841 248.111 138.847 260.847 122.929 260.847Z\" fill=\"#FFC4A1\"\/>\n<path d=\"M216.089 154.195C200.199 154.195 187.178 167.294 187.178 183.312V387.211C187.178 403.229 200.172 416.327 216.089 416.327C232.007 416.327 245.001 403.229 245.001 387.211V183.312C245.001 166.994 232.007 154.195 216.089 154.195Z\" fill=\"#FFC4A1\"\/>\n<path d=\"M29.4477 225.51C13.3806 225.51 0.214844 238.577 0.214844 254.556L0.214844 457.955C0.214844 473.934 13.3532 487 29.4477 487C45.5422 487 58.6805 473.934 58.6805 457.955L58.6805 254.556C58.6805 238.277 45.5422 225.51 29.4477 225.51Z\" fill=\"#FFC4A1\"\/>\n<path d=\"M151.814 309.997C151.814 293.832 138.874 280.764 122.902 280.764C106.93 280.764 94.0176 293.832 94.0176 309.997C94.0176 326.161 106.957 339.229 122.929 339.229C138.901 339.229 151.841 326.134 151.841 309.997\" fill=\"#FFC4A1\"\/>\n<path d=\"M244.974 105.688C244.974 121.852 232.034 134.921 216.062 134.921C200.091 134.921 187.178 121.852 187.178 105.688C187.178 89.5236 200.118 76.4551 216.089 76.4551C232.061 76.4551 245.001 89.551 245.001 105.688\" fill=\"#FFC4A1\"\/>\n<path d=\"M58.6532 186.962C58.6532 202.948 45.5696 215.873 29.4203 215.873C13.2711 215.873 0.214844 202.948 0.214844 186.962C0.214844 170.975 13.2985 158.05 29.4477 158.05C45.5969 158.05 58.6805 171.002 58.6805 186.962\" fill=\"#FFC4A1\"\/>\n<\/svg>\n<\/div><\/div>[\/vc_column][\/vc_row][vc_row row_padding=&#8221;&#8221;][vc_column width=&#8221;5\/6&#8243; col_sticky=&#8221;&#8221; offset=&#8221;vc_col-lg-offset-2 vc_col-lg-8 vc_col-sm-offset-1&#8243;]<div class=\"vmb-3 wpb_content_element\" ><div class=\"heading heading--h2\"><h2 class=\"heading   heading--center\" >Supporting you with Expertise, Transparency, and Strategic Vision<\/h2><\/div><\/div>[vc_column_text]<\/p>\n<p class=\"text text--intro\" style=\"text-align: center;\">Whether you need tailored consulting, responsive support, or long-term strategic guidance, we are here to help. Let\u2019s work together to drive efficiency, innovation, and lasting organizational success. <\/p>\n<p>[\/vc_column_text]<div class=\"vmb-3 wpb_content_element\" ><div class=\"btn__wrapper btn__wrapper--center\"><a href=\"https:\/\/www.ingentis.com\/en\/contact\/\" target=\"\" rel=\"\" title=\"Contact\" class=\"btn--full btn--primary btn--md \">Get in Touch Now<\/a><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row row_padding=&#8221;&#8221;][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section row_padding=&#8221;vpt-10 vpb-10&#8243;][vc_row row_padding=&#8221;&#8221;][vc_column width=&#8221;3\/4&#8243; col_sticky=&#8221;&#8221; offset=&#8221;vc_col-lg-4 vc_col-sm-offset-1&#8243;][vc_single_image image=&#8221;3070&#8243; img_size=&#8221;700&#215;800&#8243; image_rounded=&#8221;true&#8221;][\/vc_column][vc_column width=&#8221;1\/4&#8243; col_sticky=&#8221;&#8221; offset=&#8221;vc_col-lg-offset-1 vc_col-lg-5&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section \u2026<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":875,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5459","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.ingentis.com\/en\/wp-json\/wp\/v2\/pages\/5459","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ingentis.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ingentis.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ingentis.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ingentis.com\/en\/wp-json\/wp\/v2\/comments?post=5459"}],"version-history":[{"count":7,"href":"https:\/\/www.ingentis.com\/en\/wp-json\/wp\/v2\/pages\/5459\/revisions"}],"predecessor-version":[{"id":9552,"href":"https:\/\/www.ingentis.com\/en\/wp-json\/wp\/v2\/pages\/5459\/revisions\/9552"}],"up":[{"embeddable":true,"href":"https:\/\/www.ingentis.com\/en\/wp-json\/wp\/v2\/pages\/875"}],"wp:attachment":[{"href":"https:\/\/www.ingentis.com\/en\/wp-json\/wp\/v2\/media?parent=5459"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}