- Reorg speed went from weeks to days
- Eliminated Excel as the system of record
- Massive reduction in manual work
Lumen is evolving from a traditional telecommunications company into a digital network services provider. That shift requires constant organizational change, making reorgs a critical and ongoing part of how the business operates.
At Lumen, reorganizations weren’t isolated events. They were happening continuously as the business evolved. But the process wasn’t built to support that level of change. But the process wasn’t built to support that level of change.
The result was slow execution, limited alignment, and uncertainty around downstream impact.
Lumen set out to move away from reactive, manual reorg processes toward something more structured and scalable. They were looking for a solution that could:
This wasn’t about improving reporting. It was about making better decisions, faster.
With Ingentis org.manager, Lumen shifted from spreadsheets to a structured environment for managing reorganizations. They are now able to:
This introduced a level of clarity and control that didn’t exist in their previous approach.
Lumen took a structured approach to implementation.
As emphasized during the session, continuous testing played a key role in ensuring success.
Operational Impact
Strategic Impact
Cultural Impact
Key Takeaway
Reorganizations at Lumen didn’t slow down. The way they manage them changed.
By moving away from spreadsheets and introducing structured modeling, visibility, and governance, Lumen created a more scalable way to support continuous transformation.
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